These Terms & Conditions apply to all services provided by Fortress Therapies. By booking an appointment, you agree to the following terms.
1. Bookings & Payment
- Full payment is required at the time of booking to secure your appointment.
- Appointments can be rescheduled or cancelled with at least 24 hours notice.
- If you cancel with 24 hours notice or more, you will be entitled to a full refund.
- If you cancel with less than 24 hours notice, the full treatment fee will still apply and no refund will be given.
- Missed appointments (no-shows) are non-refundable under any circumstances.
- If you arrive late for your appointment, your treatment time will need to be shortened to avoid affecting other clients. The full treatment fee will still apply.
- If you have not arrived within 15 minutes of your scheduled appointment time, your appointment will be cancelled and treated as a no-show.
2. Health, Safety & Suitability for Treatment
- You must inform us of any medical conditions, injuries, allergies, illnesses or contagious diseases that may affect your treatment or the safety of both you and the therapist.
- Fortress Therapies reserves the right to refuse or discontinue treatment if it is deemed inappropriate or poses a risk to personal safety.
- If treatment is refused or stopped for safety reasons, no refund will be issued.
- Any injury, accident or incident occurring on our premises including slips, falls, burns, etc, must be reported by the client before leaving the premises or any subsequent claim against us may be invalidated.
3. Behaviour & Conduct
- Inappropriate, aggressive, or abusive behaviour will not be tolerated.
- If such behaviour occurs, the treatment will be stopped immediately, and you will be asked to leave the premises.
- No refund will be provided in these circumstances.
4. Vehicles and Personal Belongings
- Clients are responsible for their own personal belongings.
- Vehicles parked on the premises are parked at your own personal risk.
- Fortress Therapies accepts no liability for loss, theft or damage to vehicles or personal items.
5. Privacy & Confidentiality
- All personal and health information is kept strictly confidential and handled in accordance with our Privacy Policy.
6. Changes to Terms
Fortress Therapies reserves the right to update or amend these Terms & Conditions at any time.